3 erms and Conditions for Premium CVs (require approval via email before continuing)

  • Hours: Sue’s office hours are 9am to 1pm, Monday to Saturday. Phone calls, text messages and emails may be replied to out of hours.
  • Work Agreed: once enough information has been received, Premium CVs will let you know if the work can be continued. Premium CVs retains the right to discontinue work at any point. Work will not start on your new CV until payment is received.
  • Cost: Fees for your new CV will depend on the amount of work required. An email quote will be sent to you, and when approved we will send you an invoice via Wave.
  • Document format: all documents must be supplied in Word format. Hard copy is acceptable but will incur a small extra fee. Information via Pdfs, jpegs or memory stick are not acceptable.
  • Process: you must own, or have good access to, a desktop PC or laptop. A tablet, ipad or phone on their own are not suitable. A Mac is only suitable if it has a programme compatible with Word.
  • Clarifying phone call: If your new CV requires a clarifying phone call, please book this when you’re not at work. During the call you will need to have access to the first draft of your new CV on your desktop PC or laptop. The call will last approximately half an hour maximum.
  • Timescale: there is no set timescale, however once all information has been received your new CV will usually be complete within 7 working days, unless stated otherwise. If you require an urgent CV (within 3 working days), this must be requested at the start of the process to establish availability. Urgent CVs will attract an additional fee of £35. This service is not available for a CV from scratch.
  • Cancellation: please be aware that if you cancel the service once payment has been made there will be a cancellation fee of 50%. Also, once work has started a refund will not be considered, except in exceptional circumstances.
  • Third part input: Premium CVs will not accept comments or reviews concerning your CV from any third party (person, company or computer software) during or after the process.
  • Communication & disclaimer (phone/text/email):Premium CVs will always let you know of any unforeseen problems as soon as possible, and we expect the same level of commitment from you. We always respond to emails or phone messages on the same working day. If your message is important / urgent, please phone rather than email. If you do not receive a response first time, try again! Premium CVs will not be held responsible for any lost emails, texts or phone messages.
  • Final amendments: If you are happy to do final amendments yourself, that’s fine. Please let us know via email and the project will be closed. Unless otherwise agreed, Premium CVs will accept final changes to a CV up to 2 working days after PCVs has emailed the final document (document emailed Monday pm, cut off Wednesday pm), after which the normal hourly rate (£35) will apply to any further changes. If you require further changes after you’ve approved the final CV, the normal hourly rate will apply.
  • Further information: Premium CVs always gives priority to excellent customer service with 100% satisfaction. In the highly unlikely event of a problem, Premium CVs will naturally endeavour to quickly resolve the issue. Premium CVs will not be held liable for any problem that arises due to a failure to read and/or understand the terms.  
  • Expenses:Premium CVs will not be held responsible for any expenses whatsoever incurred by you during or as a result of the CV process.